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CHIEF INFORMATION OFFICER
Driving Enterprise-Wide Digital Transformation & Strategic Growth
CIO Profile
A visionary and results-driven technology executive with over 26 years of experience, including 14+ years in senior leadership roles equivalent to CIO/CTO level. My core strength lies in transforming IT from a cost center into a strategic business partner. I engineer highly resilient IT ecosystems that leverage AI, data, and modern infrastructure to achieve near-zero weekly support tickets and maximize operational uptime, allowing the organization to focus on strategic growth and innovation.
Professional Experience
Apr 2011 - Present (14+ years)
Head of Information Technology (CIO-Equivalent)
International Schools of North America (SNA) - Member of Nguyen Hoang Group
KEY CIO-LEVEL ACHIEVEMENTS:
- Architected and led the development of a proprietary 22-module "Odoo for Education" ERP system, standardizing and automating core operations across the entire organization.
- Pioneered an AI-accelerated development workflow, reducing project delivery times and setting a new standard for innovation.
- Developed and deployed a predictive AI module to forecast student performance, directly linking technology investment to improved academic outcomes.
- Engineered a highly resilient IT ecosystem, achieving near-zero weekly support tickets and maximizing operational uptime.
- Championed a successful enterprise-wide digital transformation, positioning SNA as a technology leader within the education sector.
Enterprise Systems & Digital Transformation
- Directed the full lifecycle of the enterprise SIS migration, completing the project 15% ahead of schedule through Agile methodologies.
- Re-architected the entire information management system by redesigning SharePoint into a centralized "digital brain" for the organization.
IT Governance, Cybersecurity & Infrastructure
- Architected and deployed a comprehensive Zero-Trust security model, enforcing strict identity verification across a multi-cloud (Azure/GCP) environment to reduce critical security incidents by 45%.
- Established a robust IT governance model based on the ITIL framework, implementing ServiceNow to increase operational productivity by 30%.
- Authored strategic proposals for complete network infrastructure modernization, covering CapEx/OpEx analysis and multi-vendor solutions.
2008 - 2011
Head of IT
PSB College (Vietnam)
1999 - 2008
Head of IT / Design Teacher
The International School (TIS), HCMC
Strategic Vision for a CIO Role
My vision is to build a "Replication Blueprint" for operational excellence and academic innovation, starting with a flagship entity and scaling it across the entire enterprise. I see the CIO role not just as managing technology, but as architecting an intelligent, data-driven "Operating System" that connects K-12 to Higher Education, creating a unified, efficient, and highly competitive educational ecosystem.
CHIEF INFORMATION OFFICER
Driving Enterprise-Wide Digital Transformation & Strategic Growth
CIO Profile
A visionary and results-driven technology executive with over 26 years of experience, including 14+ years in senior leadership roles equivalent to CIO/CTO level. My core strength lies in transforming IT from a cost center into a strategic business partner. I engineer highly resilient IT ecosystems that leverage AI, data, and modern infrastructure to achieve near-zero weekly support tickets and maximize operational uptime, allowing the organization to focus on strategic growth and innovation.
Professional Experience
Apr 2011 - Present (14+ years)
Head of Information Technology (CIO-Equivalent)
International Schools of North America (SNA) - Member of Nguyen Hoang Group
KEY CIO-LEVEL ACHIEVEMENTS:
- Architected and led the development of a proprietary 22-module "Odoo for Education" ERP system, standardizing and automating core operations across the entire organization.
- Pioneered an AI-accelerated development workflow, reducing project delivery times and setting a new standard for innovation.
- Developed and deployed a predictive AI module to forecast student performance, directly linking technology investment to improved academic outcomes.
- Engineered a highly resilient IT ecosystem, achieving near-zero weekly support tickets and maximizing operational uptime.
- Championed a successful enterprise-wide digital transformation, positioning SNA as a technology leader within the education sector.
Enterprise Systems & Digital Transformation
- Directed the full lifecycle of the enterprise SIS migration, completing the project 15% ahead of schedule through Agile methodologies.
- Re-architected the entire information management system by redesigning SharePoint into a centralized "digital brain" for the organization.
IT Governance, Cybersecurity & Infrastructure
- Architected and deployed a comprehensive Zero-Trust security model, enforcing strict identity verification across a multi-cloud (Azure/GCP) environment to reduce critical security incidents by 45%.
- Established a robust IT governance model based on the ITIL framework, implementing ServiceNow to increase operational productivity by 30%.
- Authored strategic proposals for complete network infrastructure modernization, covering CapEx/OpEx analysis and multi-vendor solutions.
2008 - 2011
Head of IT
PSB College (Vietnam)
1999 - 2008
Head of IT / Design Teacher
The International School (TIS), HCMC
Strategic Vision for a CIO Role
My vision is to build a "Replication Blueprint" for operational excellence and academic innovation, starting with a flagship entity and scaling it across the entire enterprise. I see the CIO role not just as managing technology, but as architecting an intelligent, data-driven "Operating System" that connects K-12 to Higher Education, creating a unified, efficient, and highly competitive educational ecosystem.